Claims Management

Criterion Claims Management Services is our desktop claims handling service.

We offer our clients a highly efficient, fully managed and cost effective claims handling service from first notification of loss (FNOL) to successful settlement. Our bespoke systems and processes have been specifically designed to provide for the individual needs of each of our clients to ensure the service offered meets their particular requirements and exceeds their expectations.

Our range of services include the following:

  • Full FNOL including an out of hours facility

  • A range of delegated authority schemes

  • Full client fund management

  • Bordereaux based client reporting

Our claims handling centre is staffed by skilled and experienced staff who are supported by appropriate IT systems and technology. This enables the most efficient and effective settlement path to be identified and therefore ensures the most cost effective solution is identified for each claim. Criterion Claims Management Services work closely with Criterion Adjusters and Criterion Surveyors and a referral system is in place to ensure that the very best technical advice is available to our claims handlers at all times.



Contact Information

Tel: +44 (0) 1483 891999
Fax: +44 (0) 1483 893030

Criterion Adjusters email

Suite 3, River House,
Broadford Business Park,