Our Standards

At Criterion, we adhere to the following standards:

  • Immediate acknowledgement of instructions

  • Contact with the broker within 1 hour

  • Contact with the Policyholder within 1 hour

  • Visit within 2 days

  • Telephone report on large losses, including reserve notification within 24 hours of site visit

  • Preliminary Report issued within 3 days

  • Detailed correspondence/action plan incorporating next steps issued to the Policyholder within 3 days

  • Reply to correspondence within 2 days

  • Respond to phone calls within 4 working hours

  • Updates to Insurers within 15 working days

  • Interim Payment Reports/Final Reports issued within 2 days of agreement

Contact Information

Tel: +44 (0) 1483 891999
Fax: +44 (0) 1483 893030

Criterion Adjusters email

Address:
Suite 3, River House,
Broadford Business Park,
Shalford,
Guildford,
Surrey,
GU4 8EP