Supply Chain

Criterion believe an adjusting service should be based upon choice for the Policyholder and flexible settlement options. In many cases the Insured will have their own favoured contractor and this will frequently represent the preferred settlement path. Criterion do not consider the use of adjusting companies’ own in-house suppliers is generally an appropriate solution as there is unavoidable conflict between validation and fulfilment. We have therefore developed a sophisticated regional network consisting of the very best independent suppliers in all of the required areas including:

· Disaster restoration
· Building contractors
· Chartered Surveyors and Engineers

We have identified the individuals and organisations in these sectors providing the very best service and their performance is regularly and carefully monitored to ensure this remains at the highest level. Any supplier who does not meet the standards required is reviewed and may ultimately be removed.

We also work very closely with suppliers in more specialist areas such as forensic investigation and oil remediation and have excellent relationships with the leading companies in these fields. Close working partnerships are also in place with several leading fraud investigation agencies and organisations.

We also have a long established database of UK restorers, repairers and conservators. As well as national suppliers, this includes numerous smaller specialists covering more confined geographical areas but all providing a first class service in their particular field. Consequently, we can locate an appropriate specialist for almost every type of repair or restoration required. Criterion have also developed relationships with numerous suppliers of household goods and where replacement is the preferred option we can comfortably accommodate the most demanding Policyholder’s requirements.

Criterion derive no management fees or income whatsoever from our supply network. Our panel suppliers are selected solely on performance and the use of a supplier for any particular claim is based entirely on finding the most suitable and appropriate solution for the Policyholder.

Contact Information

Tel: +44 (0) 1483 891999
Fax: +44 (0) 1483 893030

Criterion Adjusters email

Suite 3, River House,
Broadford Business Park,