As we enter the third lockdown, the following is an update around Criterion’s service. Unfortunately I am becoming well practised at this!

Our Support Team will continue to work at home. Our office in Guildford was open during October so that those staff who wanted a change of scene or some personal interaction could work there. Following the change of Government guidelines at the beginning of November the office closed again and will now remain closed until the current lockdown restrictions are lifted. Like everyone else, we very much hope the end may be in sight and we will open our office just as soon as we are able to but probably with more flexible working patterns than we have adopted in the past.

Our Adjusting Team continue to work from their homes as they always have done. During the initial lockdown the adjusters were undertaking virtual visits for the majority of claims using remote video technology. Over the months and depending on area tier restrictions, to reflect the demand from customers there has been a gradual move back towards site visits. During this current lockdown we will continue to offer site visits to customers and we will use our professional judgement as to whether a site visit should be carried out. Site meetings will only take place if the customer is in full agreement and only after full health screening and a complete risk assessment have been undertaken. During the visit strict social distancing and all other Covid protocols are carefully followed to safeguard the health of our staff, policyholders and all others that we may meet during the course of our visit. We will continue at all times to strictly follow the guidance from the UK Government, the NHS and HSE. Our reports will continue to clearly show whether a ‘Virtual Visit’ or a site visit has been undertaken.

The situation continues to evolve and we are continually monitoring the Government guidelines and our own working practices. As ever, if you have any concerns or queries whatsoever or if you would like any more information at all please feel free at any time to contact myself or our Operations Director, Mark Pierce (07825 451453,

James Long
Managing Director
January 6th 2021



Our Services


'Your professional approach coupled with your organizational skills are second to none, which always gave us both faith & confidence in the knowledge that we would receive a first class result in every aspect of each job that was undertaken, whilst we again thank you for taking all the stress out of the process. We have to say that you are certainly one of the best companies we have ever had the pleasure of dealing with & wish you every success in the future, whilst we would have no hesitation in recommending you to all our friends & family'.

Mr Ian Luker

'We felt very supported, listened to and cared for. We personally have had a great experience with Bob. We’re very happy customers'.

Mr A. Hanselman

'Sean Fitzgerald provided a first class service throughout the duration of the claim procedure and was very efficient at each and every stage. Thank-you once again'.

Mr Michael Webster

'I just wanted to give a bit of a shout out to Justin Boydell. He always provides us with regular updates, before our diaries even come up and we very rarely have to even email asking for the latest, because he's already updated us. He's always really helpful and it’s been noticed by others too how good he is. I just wanted to let you know, as he really is a credit to Criterion Adjusters'.

Hannah Davies, CCM

'I would like to take this opportunity to express my thanks for your professionalism and understanding in handling the insurance claim. Many people have been amazed at the speedy resolution of the insurance claim'.

Mr Donald Buchan

'Bob was very thorough and extremely resourceful'.

Mr & Mrs Chandler

'Thank you especially for your own positive and very supportive approach. It’s made a big difference'.

Mr Alistair Gunn

'We found the service offered by Criterion to be excellent'.

Mr & Mrs N Draper

'As soon as Samantha became involved it all went very smoothly. She was quick, responsive and communicated throughout the whole process. Samantha did an excellent job'.

Mr C Sloan

'Thank you Justin. I very much appreciate the care and attention we have received in regards to our claim. The response from your company has been first class in every respect'.

John Mernagh