Criterion is working to ensure that we limit the impact of the Coronavirus (COVID-19) situation. As our loss adjusters permanently work from home, they have continued to operate as usual. All of our support team, who normally work in our office in Guildford, are now working from home.

We are continuing to carry out virtual visits using remote video technology combined with very detailed conversations with customers. Where a loss is complex or where we have any concerns, it may not be possible to progress these claims to settlement until a site visit has taken place. Visits on claims of this type will therefore be deferred until it is completely safe to attend. Where a loss is ‘critical’ we are still able to visit site, subject to safety protocols.

The health and wellbeing of our staff and of our clients customers is of paramount importance. At all times we will be strictly following guidance provided by the Government, the NHS and HSE.

Please contact Mark Pierce, Operations Director at Criterion (07825 451453), for any more information or with any queries you may have.

Thank you for your understanding and support at this challenging time.



Our Services


'I wanted to say thank you very much for all your kind help.  It was a pleasure to meet you, and we both really appreciated the friendly way in which you made what could be a very stressful process really easy'.

Mr & Mrs Busbridge

'Just want to say that the service received by Paul Taylor at Criterion is absolutely second to none. He helped us through a particularly tough time and we are appreciative of his help'.

Mrs S Marshall

'I would like to say that you have been so kind and helpful to us and it really has meant a great dealt to be able to trust somebody and to be able to lean on you and take your advice.  Many thanks again Stuart'.

Mr G Bruce

'My family and I really appreciate your efforts and wholeheartedly thank you'.

Mr & Mrs Amasanti

'Having never made a claim before for a loss, I wasn't always clear of the process, I was therefore very reassured by the professionalism and guidance provided by Bob Eccles. Thank you'.

Mr & Mrs Richardson

'Many thanks to you, Adam and to your assistant, Lily for your kind assistance throughout, it is very much appreciated'.

Mr S Johnson

'I have been amazed by the speed, efficiency and courtesy with which my claim has been addressed.  Justin Boydell must be commended for his supervision. His calm response to any 'niggles' along the way have made the whole episode almost stress free.  I would like to thank you personally for the courtesy and skill with which you have overseen the whole process.  A job well done'.

Mrs P Mathews

'Thank you for your timely and professional manner in getting the claim resolved'.

Mr D Lawson