Everyone at Criterion is working hard to ensure that we limit the impact of the Coronavirus (COVID-19). As our Loss Adjusters permanently work remotely, they have continued to operate from their homes as usual. All of our support team, who normally work in our office in Guildford, are still working from home. We have no immediate plans to return to the office but we are keeping this option under constant review.

We are continuing to undertake virtual visits using remote video technology combined with very detailed conversations with customers. However, since the beginning of June when some customers  began expressing a preference for face to face meetings, we have gradually increased the number of site visits our Loss Adjusters are carrying out and we are now visiting most claims. Strict risk and health assessments take place before any visit is undertaken and all social distancing guidelines and measures are rigorously adhered to.

We are occasionally having to defer site visits where a claim is complex or where we have concerns until it is appropriate and safe to do so but otherwise we have continued to operate to our normal SLA’s throughout this challenging period.

The health and wellbeing of our staff and of our client’s customers remains our absolute priority. Throughout the last few months we have strictly followed the guidance provided by the Government, the NHS and the HSE and we will continue to do so at all times.

We have massively appreciated the support from all of our clients, new and old, over the last few months and we are grateful for your understanding during these challenging times.

Please contact Mark Pierce, Operations Director at Criterion (07825 451453), for any more information or with any queries you may have.

James Long
Managing Director
August 2020



Our Services


'I wanted to say thank you very much for all your kind help.  It was a pleasure to meet you, and we both really appreciated the friendly way in which you made what could be a very stressful process really easy'.

Mr & Mrs Busbridge

'Just want to say that the service received by Paul Taylor at Criterion is absolutely second to none. He helped us through a particularly tough time and we are appreciative of his help'.

Mrs S Marshall

'I would like to say that you have been so kind and helpful to us and it really has meant a great dealt to be able to trust somebody and to be able to lean on you and take your advice.  Many thanks again Stuart'.

Mr G Bruce

'My family and I really appreciate your efforts and wholeheartedly thank you'.

Mr & Mrs Amasanti

'Having never made a claim before for a loss, I wasn't always clear of the process, I was therefore very reassured by the professionalism and guidance provided by Bob Eccles. Thank you'.

Mr & Mrs Richardson

'Many thanks to you, Adam and to your assistant, Lily for your kind assistance throughout, it is very much appreciated'.

Mr S Johnson

'I have been amazed by the speed, efficiency and courtesy with which my claim has been addressed.  Justin Boydell must be commended for his supervision. His calm response to any 'niggles' along the way have made the whole episode almost stress free.  I would like to thank you personally for the courtesy and skill with which you have overseen the whole process.  A job well done'.

Mrs P Mathews

'Thank you for your timely and professional manner in getting the claim resolved'.

Mr D Lawson