Criterion Management Team

Chris Monks – Chairman

Email: chris@criterionadjusters.com

Call: 07885 315180

Position: Chairman

Chris commenced his Insurance career with Municipal General Insurance in Guildford before moving into loss adjusting in 1990. Chris initially handled a range of domestic and commercial losses but gradually began specialising in High Net Worth, fine art and antiques losses. In 1992, Chris assisted with establishing a new Chartered Loss Adjusting company specialising in High Net Worth, antiques and specie business. In 2001, Chris formed Criterion Adjusters and continues to lead the company whilst also personally handling claims. Chris has unrivaled experience in all types of High Net Worth losses and market leading expertise in antiques, fine art and jewellery claims.

Mark Pierce – Operations Director

Email: mark@criterionadjusters.com

Call: 07825 451453

Position: Operations Director

Qualifications: ACII FCILA FUEDI-ELAE FIFAA CMIRM

Mark began his loss adjusting career in 1989 with GAB Robins (now Crawfords) and quickly progressed to become a Senior Adjuster and then Branch Manager, also becoming involved in client relationships management. After 2 years with WNS Global Services, Mark returned to GAB Robins as Head of Claims Solutions, involving trouble shooting problem claims, handling major losses and business development. In 2011 Mark joined the Davies Group and became Head of Major Loss. In 2017 he was promoted to Head of Adjusting and Technical Services where he was responsible for almost 100 Inspectors, Loss Adjusters and Surveyors. Mark has an exceptional track record handling large and complex losses such as the Grenfell Tower fire and he also has vast experience dealing with claims for High Net Worth customers. Mark joined Criterion in April 2019 and is responsible for our claims service delivery.

David Mello – Operations Manager

Email: david@criterionadjusters.com

Call: 07715 408595

Position: Operations Manager

Qualifications: LLB

After completing a Law Degree, David commenced his Loss Adjusting career in 2000 with Davies Loss Adjusters.  he then became Branch Manager of one of Davies largest offices in Guildford.  In 2008 David moved to the Major & Complex Loss Unit of Davies to specialise in High Net Worth losses.  In 2014 David’s performance was recognised when he received an award from Sterling Insurance for claims handling ability in the High Net Worth field.  David joined Criterion in early 2015 to concentrate further on Private Client and High Net Worth loss adjusting and was promoted to Operations Manager in October 2017.

Louise Skilton – Operations Services Manager

Email: louise@criterionadjusters.com

Call: 07557 633856

Position: Operations Services Manager

Louise gained a real appreciation of the claims process and interacted with various adjusters, solicitors and other agencies at Cornhill Insurance (now Allianz).  She then joined McLarens Toplis Loss Adjusters in Guildford as a secretary to a senior adjuster and claims assistant.  In 2003 Louise joined Criterion as a secretary but as the company expanded Louise’s role developed into claims handling as a technical claims assistant.  In January 2017, Louise was promoted to Operations Assistant and is now responsible for the administrative support for Criterion’s key accounts including the production of management information.  Louise’s role also involves the implementation and measurement of Criterion’s operational service delivery.

Helena Evans – Head of Specialist Services

Email: helena@criterionadjusters.com

Call: 07788 380532

ACILA, FIFAA

Qualifications: LLB

Helena’s insurance career began when she joined Sun Alliance Insurance company (now RSA) in 1989 as a junior claims handler. She entered Loss Adjusting in 1991 with Brocklehursts (now Crawfords) and in 1994 spent some time working in Antigua following a hurricane. Helena took a career break in 1998 to raise a family. Having returned to Loss Adjusting in 2010, Helena spent several years handling property claims arising from the full range of causes throughout south east England. She gradually began handling more and more complex claims including major losses, VIP private client cases and large real estate claims, including three losses for one policyholder at one building totaling £10m. Helena also took on increasingly senior roles. She became Head of Private Clients at The Davies Group in 2017 and most recently Helena was the Head of Major Loss & Private Clients with responsibility for a team of 20 Loss Adjusters. She is an Associate of the Chartered Institute of Loss Adjusters and in 2018 became chair of the CILA HNW Special Interest Group. Helena is also on the committee of the Women in CILA group and has presented on the topic of Vulnerable Customers at the CILA conference.

Jo Goldsmith – Support Team Manager

Email: helena@criterionadjusters.com

Call: 07788 380532

ACILA, FIFAA

Qualifications: LLB

Jo has over 20 years experience in Customer Support Management roles, most notably within Dentsply Sirona, the world’s largest manufacturer of professional dental solutions. In this role she managed Customer Support Teams both in the U.K. and overseas and was responsible for initiating and delivering multiple customer service improvement programmes including a large, complex European warehouse consolidation project. Jo is a graduate member of the Institute of Export and a member of the Chartered Institute of Marketing. Jo joined Criterion in August 2020 to manage our Support Team. This team provide the highest quality support possible for our loss adjusting and surveying services to ensure that we continue to deliver a highly professional and efficient claims handling service.