Criterion Adjusters adhere to the following service standards:

  • Immediate acknowledgement of instructions
  • Contact with the customer and broker within 1 hour
  • Site visit within 2 days
  • Telephone report on large losses, including reserve notification within 24 hours of site visit



  • Preliminary report issued to insurers within 3 days together with detailed correspondence/action plan incorporating next steps issued to the customer
  • Phone calls responded to within 4 working hours
  • Updates to insurers at a minimum of 15 working days
  • Interim payment/final reports issued within 2 days of agreement.