Criterion Adjusters adhere to the following service standards:

      •   –   Immediate acknowledgement of instructions
      •   –  Contact with the customer and broker within 1 hour
      •   –  Site visit within 2 days
      •   –  Telephone report on large losses, including reserve notification within 24 hours of site visit
      •   –  Preliminary report issued to insurers within 3 days together with detailed correspondence/action plan incorporating
      •       next steps issued to the customer
      •   –  Phone calls responded to within 4 working hours
      •   –  Updates to insurers at a minimum of 15 working days
    •   –  Interim payment/final reports issued within 2 days of agreement.