Our Services include the following:

    • Client portal access providing ‘real time’ information for every claim including a full timeline history of the claim
    • Branded telephone lines and email addresses
    • All calls answered personally by claims handlers
    • Dedicated claims handler assigned to each claim
    • FNOL acknowledged within 1 hour
    • A range of delegated authority schemes
    • Claims fund management allows payment of policyholders’ claims within 2 hours
    • Monthly bordereaux submissions compliant with Lloyd’s standards